The mistake of listening to the Product Owner, but not knowing the customer | Ademar Perez
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Ademar joined a team that was dependent on the Product Owner to create and prioritize the User Stories for the team. The team would always wait for the PO to drive the conversation, and would never challenge or question the PO’s ideas. It was a “yes” team. Ademar found out that this team had been told that “the PO is the customer!” But this was hiding a bigger problem, the team did not know who the customer really was. Listen in to learn about the anti-patterns that develop when the team does not think about the customer on their own.
In this episode we refer to Marty Cagan’s work as well as the Scrum Guide.
Featured Book for the Week: The Scrum Fieldbook, by JJ Sutherland
In The Scrum Fieldbook: A Master Class on Accelerating Performance, Getting Results, and Defining the Future, by JJ Sutherland, Ademar learned that Scrum is not only made for software, it can work in any industry and organization. In this segment, we also refer to Coaching Agile Teams, by Lyssa Adkins.
How can Angela (the Agile Coach) quickly build healthy relationships with the teams she’s supposed to help? What were the steps she followed to help the Breeze App team fight off the competition? Find out how Angela helped Naomi and the team go from “behind” to being ahead of Intuition Bank, by focusing on the people! Download the first 4 chapters of the BOOK for FREE while it is in Beta!
About Ademar Perez
Ademar Perez is cultivating high performing product teams as an Agile Coach at Xero. He fell in love with the Agile way of working after seeing 5 to 6 scrum teams collaborate to develop a customer facing application. Since then, Ademar has helped over 30+ teams become self-organizing and high-performing.
You can link with Ademar Perez on LinkedIn.
