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Breaking Banks - Episode 329: Preparing for Black SwanThe effects of the coronavirus are being felt globally, and the potential for long-term economic stress has everyone bracing for uncertainty. The guests joining this week’s show are on the frontlines of the COVID-19 pandemic. Brett King hosts Yobie Benjamin and John Nosta to weigh in on the facts and science surrounding COVID-19. In segment 2, Chris Nichols and Jill Castilla join Jason Henrichs to discuss the financial hardships customers and businesses are facing and the steps financial institutions are taking to ease burdens during these difficult times. TOPICS DISCUSSED:[3:16] Yobie Benjamin helped donate two million tests to Wuhan, China. They continued to use those test kits in China and also in Korea.[5:18] Yobie Benjamin and John Nosta explain how coronavirus testing helps to identify the sick and the well. So that way, the sick can self-isolate, and then those who are well can have semi-normal lives. [6:10] Adequate COVID-19 testing would mean a much better idea of mortality rates and determining how many people are going to require urgent medical care and respirator demand.[8:57] Does fighting COVID-19 come back to the basics of isolating people, getting people masks, cleaning surfaces, and most importantly, doing as much testing as possible?[39:40] Jason Henrichs hits on the necessity to meet the rapidly evolving needs of customers. The changes that may be needed not only for commercial customers but an aging population as well.[40:42] Chris Nichols delves into the ability to manage and support employees that are working remotely and in branches during the coronavirus pandemic. How is technology helping?[42:00] Chris Nichols and Jill Castilla discuss the importance of maintaining open lines of communication at all times during and following the COVID-19.[44:13] Developing a business continuity plan and highlighting Chris Nichols’ Centerstate Blog, in particular the COVID-19 playbook.[46:00] Noting that in black swan events when we see volatility spike up it’s time to get nervous and start making plans.[48:00] It’s vital to leverage technologies for internal use as well as getting more customers on online banking and mobile banking.[49:30] Jill Castilla outlines the technology Citizens Bank has provided to businesses, so that they have access to deposits and cash.[52:15] Chris Nichols chats about now understanding the need to invest more in electronic payments and move away from cash and checks.[53:10] Jason Henrichs ponders if it is time to invest more in cloud based technologies? GUESTS:Yobie Benjamin @afbenjaminJohn Nosta @JohnNostaChris Nichols @cnichols0 @CSB4banksJill Castilla @JillCastilla @CitizensEdmond RESOURCES MENTIONED:https://www.cdc.gov/https://www.nih.gov/http://www.ucla.edu/https://www.princeton.edu/https://www.fda.gov/homehttps://www.ftforge.com/alloyhttps://csbcorrespondent.com/blog/author/13https://mycitizens.bank/personal  SPONSORS:Fiverr @fiverrCoMotion @UWCoMotionNovae Miles Card @WeAreNovae Breaking Banks is the #1 global fintech radio show and podcast, created by Brett King. Tune in for a look at how technology and customer behavior will bring about more changes in banking in the next 10 years, than in the last 200 years. Listen every Thursday at 3pm eastern time, noon pacific on the VoiceAmerica Business Channel. Subscribe at Provoke.fm to hear the show nearly 2 million listeners from 72 countries are raving about.  FULL SHOW TRANSCRIPTTION Brett King, Host:Welcome to Breaking Banks. I am on with two good pals and two very interesting people that can give us a unique perspective today on the coronavirus and where this is likely to go, what’s going to happen over the coming weeks, and how long is it going to take before you get back to some sense of normalicy and maybe a new normal. So joining us is a renowned health tech expert Jon Noster who’s been on the show multiple times. Jon, welcome back.Jon Noster,