Pete's Points Flash Briefing Episode 1038 - CX Lessons from Sandals - VIP
Leadership speaker and author Pete Blank visited Sandals Resort Negril to attend his niece's wedding. While there, he had a 5-Star Customer Experience (CX). This week, he shares five lessons on CX from his visit.
- Everyone is a VIP
- Every leaf matters
- Internal movement = motivation
- Remembering relationships
- Get the cookie
