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How do you start you sales presentation meetings? What questions do you ask? Do you do research on your prospect before walking in to the customer's office? The quote shared is by Anthony Jay Robbins a.k.a Tony Robbins is an American Author, philanthropist and life coach.   Tony is well known for his infomercials, seminars and self-help books including Unlimited Power a Awaken The Giant Within.   “Rapport is the ability to enter someone else’s world, to make him feel that you understand him, that you have a strong common bond.” Sales Topic: First Step out Eight in Consultative Selling.   Here are 15 tips that will help you build rapport instantly:   1. Online Research   LiknedIn   Website   Social Media Profiles   2. Hand Shake   3. Remember the Name 4. Smile   5. Present your Business Card a Ask for theirs   6. Give Genuine Compliment   7. Observe   8. Ask a Listen   9. Body Language   10.  Tone of Voice a Pace   11. Your Dressing   12. Be Yourself   13. Be Friendly   14. Use Humor Where Appropriate 15. Avoid Profanity   Ideally, in your research your will find good information to use to ask them to build solid rapport.   For example:   If you have learned that they like Blue Jays, that is a conversation starter.   If they have written their goal online, ask them what inspired them?   Be personable.   Show interest.   What is a Small Talk?   Small Talk is polite conversation about unimportant or uncontroversial matters, especially as engaged in on social occasions.   You can easily start a small talk by asking a