Episode 30: Abby Grace - The Gentle No
Today’s guest is Abby Grace of Abby Grace Photography, an international wedding and anniversary photographer based just outside of Washington D.C. Abby’s background in communications and PR is on full display in this interview as we discuss client communication, and specifically we talked about instances where you have to say no to clients or prospective clients.
We walked through all sorts of different scenarios from unreasonable client requests, to how to turn someone away who’s not a good fit, to dealing with requests that are just outside the scope of work that you usually do. What stands out in this episode to me is how Abby sets boundaries and educates our clients from the very beginning of their correspondence and how she does her best to find ways to say yes to clients even after having to say no.
For show notes and more resources, go to https://daveyandkrista.com/btb-abby-grace-episode-30.
