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On this episode of the Sales Hacker podcast, we talk with Emmanuelle Skala, VP of Customer Success at Toast.
What You’ll Learn:

• How to organize and structure a Customer Success team with a specific focus on Customer Experience
• The transformative moments in customer experience that driver customer delight
• How to use NPS to improve revenue growth and reduce churn
• The benefits of focusing on the post-sale moment
• The importance of investing in Customer Success early in a company’s growth