Ep. 121: Insights From CCW Award Finalists
In the hours leading up to the 2019 CCW Excellence Awards, we caught up with two of this year's finalists. First, Northwestern Mutual discusses how his organization is making an omnichannel customer experience a reality. He also shares his perspective on empowering employees. We then welcome Alex Gross of BARK, who shares how his company is using actionable insights - and an unflinchingly customer-centric (and dog-centric) attitude - to achieve impressive customer experience outcomes.
