As customer demands change, so too do expectations for contact center employees. Workforce management is consequently taking on renewed importance, and Thomas Kim of CIBC shares best practices in this exclusive interview.
Zahraa Al-Mahdawy
Lesya Holzapfel- BSND
Eric Rhoads
Patricia La Bella
Blue Wire
Mike Cintron
247Sports, College Football, Football
Opinionated Media
Ritesh Sharma
Kuch Kahaniya Ese Bhi
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