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Join us at Insurance Nerds Day, Saturday, October 6th in Chicago. Go to InsuranceNerdsDay.com to register! In this episode of Profiles in Risk, I spoke with Phil Reynolds founder and CEO of BriteCore. The insurance back-office is rarely discussed in insurtech circles. It is generally an afterthought. Yet, as I have learned over the past year of creating my startup, the back office functionality of an insurer is vital to the proper functioning on the company and mistakes there can have deep financial and legal consequences. One other thing I found out, the back office is difficult to manage. Insurance transactions are enormously complicated and in this episode, Phil goes into details of this complexity.  I also learned that Phil fell into insurance like many of us and had a prior career in music...and has a killer microphone, which generated better sound quality than your host's ????. How interesting is insurance back office technology? Interesting enough, that we spent over an hour discussing it and I feel like we just scratched the surface.  CONNECT WITH PHIL REYNOLDS: LinkedIn: https://www.linkedin.com/in/phillipreynolds/ BriteCore Homepage: https://www.britecore.com/ MENTIONED IN THIS EPISODE:CPCU designation a courses: https://goo.gl/jLxgxc INS designations and courses: https://goo.gl/rDb9ew  BOOKS RECOMMENDED BY PHIL:Enlightenment Now by Steven Pinker: https://amzn.to/2vDgvZI Thinking Fast and Slow by Daniel Kahneman: https://amzn.to/2vGa1sO Tribal Leadership by Dave Logan: https://amzn.to/2MjCuhK The Fifth Discipline by Peter Senge: https://amzn.to/2nBbHzC  The Power of Habit by Charles Duhigg: https://amzn.to/2nyYBCT Non-violent Communication by Marshall Rosenberg: https://amzn.to/2KTbsJ8  SUBSCRIBE AT:Buzzsprout RSS: https://goo.gl/5K4X3QGoogle Play: https://goo.gl/WMAvW4 iTunes: https://goo.gl/7SqwvP Overcast: https://goo.gl/8b4cbD  Spotify: https://goo.gl/niAbGN  Stitcher: https://goo.gl/DmE7Mi YouTube: https://goo.gl/1Turar