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Meet Renee Harmon, they call her “coach”  and they acknowledge her with a slight tip of the head as they pass her by in the hallways and wide open spaces at United Wholesale Mortgage and you can feel the level of respect and warmth toward her servant leadership approach. In this episode you can expect to hear more about the coaching culture at UWM and the training program that supports over 500 + leaders and placed UWM in the top #5 ranking of training teams across the country. How technology plays a part in improving employee engagement and a very different approach to the traditional performance review. “We’re not the culture police” states Harmon There are valuable insights to share as we pursue our quest to find GRAVITAS. 01:38 Renee’s story 03:37 The leadership development program 05:58 People are our greatest asset 06:31 Did she say retention rate of over 90% ? 09:34 Not the culture police 10:12 The team huddle 12:50 Automotive culture – impact ? 15:07 Service level agreements 16:46 Where did the dance party idea come from ? 23:28 Nurturing psychological safety 24:54 Technology and the impact on employee engagement 27:43 Advice to your 25 year old self 28:24 What’s your legacy ?