233. 2 Ninja Conversation Hacks To Turn Pissed Off Clients into Raving Fans
Raving fans are created through resolution, not attraction. Inevitably throughout your coaching career mistakes, miscommunication, and unfulfilled expectations are statistically bound to happen. It's how you address these issues and concerns that will tell the tail of your coaching career. Resolving a client's problem can potentially make them a raving fan forever. Listen how we teach our IFCA students how to address these issues. Time Stamps: (0:00) What You’re In Store for Today (0:52) Giveaway and 50% Off Virtual Event (2:05) Text “Fitbiz” to 833-721-1564 for $100 off Virtual Ticket (3:03) Conversations Frames for Pissed Off Clients (4:28) Never Split the Difference (7:55) The Karen’s (13:42) Tonality (18:20) Use “I’m Sorry” (22:43) Resolutions (29:41) Virtual Tickets Still Available! ------------ Register for the Impact Accelerator Live Event in Columbus, Ohio or Virtually happening on June 11-13th and Learn how to Start, Grow, and Scale a Widly Profitable Fitness Coaching Business (and use Code: Fitbiz to Save 10%) ------------ FREE Copy MINI course with our TOP 10 Organic post templates. Giving you the exact templates and also teaching you the WHY behind the copywriting magic! https://www.impactfitnesscoachingacademy.com/OrganicFitnessPosts ------------ Make sure to follow the IFCA Instagram Page for daily content to help you: ✅ Start, and Grow Your Online Fitness Coaching Offer ✅ Lead Gen Secrets ✅ Mindset Tools ✅ Content Tips ✅ Productivity Tools and Systems ✅ Sales and Marketing Strategies ------g Follow @ImpactFitnessCoachingAcademy ------------- FREE Content Planner for Online Coaches! Hundreds of Prompts, Templates, and Systems to CRUSH THE CONTENT GAME https://ifca.kartra.com/page/ContentCalendar ------------- DON’T FORGET TO JOIN OUR COMMUNITY FOR ONLINE COACHES LOOKING TO LEARN, SCALE, AND MAKE AN IMPACT IN FITNESS Join the Free IFCA Community for Coaches who want to change lives ------------- Please make sure to follow Erin at @erindimondfitness, Jordan at @duggaestetics, and the official Fit Biz Podcast page @the_fitbiz_podcast. Subscribe a Review in iTunes Are you subscribed to our podcast? If you’re not, we encourage you to do that today. We don’t want you to miss out on any episode. Click here to subscribe in iTunes! If you’re a true badass, we’d be super grateful if you left us a review over on iTunes, too. Those reviews help us climb the podcast ranks and extend our listenership and reach. Just click here to review, select “Ratings and Reviews” and “Write a Review” and let us know what your favorite episode was.