How to Achieve Phone Success
Heather is a former retail sales specialist and department trainer for Bloomingdale’s, where she had a million-dollar clientele. She also took that luxury retail mentality and brought it into the dental world, where she leveraged her training and was able to make an extra million dollars for her dental office in less than 18 months. With over 16 years of retail sales & management experience, 7+ years as a phone skills coach & trainer, and thousands of hours in perfecting the art of rapport with dental patients, Heather helps improve dental practices’ profitability through phone skills success, promoting patient experience, and implementation of systems.
Heather is also an accomplished writer in the world of dentistry, having her articles, press releases, and blogs featured in various publications including Dental Practice Management, Dentistry Today, The Progressive Dentist Magazine, Dentistry IQ, and more.
HIGHLIGHTS
- Why phone training is so important
- The #1 key to phone & customer service success
- How to handle employees that don’t call patients back
- What to do if patients don’t book right away
RESOURCES
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
~ [WEBINAR] Free Yourself from Dental Insurance Dependence: https://1.allstardentalacademy.com/webinar-freedom
~ Learn more about the All-Star Practice Growth Summit on May 19-20, 2023 in Fort Lauderdale ~
- 2-day event for dentists and team
- Case presentation, influence, phone skills, scheduling, and lots of fun!
