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Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he shares his First 100 Days® methodology for improving customer and employee retention with organizations worldwide (e.g., Whirlpool, Volkswagen Australia, and Zappos). His Wall Street Journal #2 best-selling book, Never Lose a Customer Again, shows how to turn any sale into a lifelong customer or donor.

His new book, Never Lose an Employee Again, details a framework companies and nonprofits can use to reduce turnover, and increase employee engagement.

• Employee Retention
  • Treat Employees the same way you would treat a donor
  • Donor/customer experience is similar to the Employee experience
• New Employees Experience
  • The importance fo the first 100 days with a new employee
  • Employer approach
  • 6 key tools 
• Job Posting
  • Interviewing
  • Providing interview questions in advance
  • Off the cuff questioning vs the more common interview questions
  • Learning about the person as a person instead of an employee
• Making a Job Offer
  • The "quiet period"
  • Making a lasting impression on the first day
  • "Give them something to talk about"
  • What employers should be thinking about when an employee is getting started
  • Making sure a new employee understands their role in the company and why they matter.
  • Answering questions
• Improving the Experience for Existing Employees
  • Your employees can be your best brand ambassadors
  • Good employees can lead to good new hires
• Close
  • Challenges for the audience
  • Application
  • Where to find Joey's book

To see all the show notes visit: https://www.7figurefundraising.com/podcast/7-steps-of-fundraising

To learn more about fundraising and our training visit: 7FigureFundraising.com