Who's fault is it really? Client or Stylist

When is comes down to it.... systems are set in place for a reason right? Do you have strong systems in place in your biz? What happens when Linda is constantly late 25 minutes for her appointment and you are left frustrated? Or what about when Jenny no shows you? Is it because of the lack of systems? Is it Linda or Jenny's fault? Or is it because of lack of follow though on your part? There are so many moving parts to this and we are going to break it all down for you so you are set up for success as we cruise into this holiday season.