99: How Excellent Companies Avoid Dumb Things – Interview with Neil Smith
Listen to this interview to learn: Identifying the structural and human obstacles to change About how Bank of America generated 150,000 ideas for improvement and engaged on the path to improvement through this process Why the fear of the unknown is always a give with change programs, and how to handle it Examples of how to create the right environment for change Neil Smith talks with Bill Ringle about overcoming the hidden barriers to success for entrepreneurs.
