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Implementing change can be hard.  A new policy can bump into many roadblocks, including seniority.  Before you make a change, you have to understand how and why you are making a change before you sell it to employees in your organization.  Take time to consider all the rejections, objections, and complaints you will receive when trying to implement a new policy. Develop your responses so you have an answer ready for any challenge.  You should not be implementing a new policy until you know it is right for employees, customers, and the bottom line. When you are certain it is time for a change, don't cave into the pressure of the people who complain.  Understand people want answers. They deserve an explanation of why you are making the change.  What seems like a big change now will work out eventually. Get through the early resistance and people will settle in as they get used to the new policy.  The Time Management Magic on-line seminar is now available. You can find it here.