How to Modernize Financial Services Through Customer-Centric Strategy
In my conversation with Will Kingston, Incoming Director a Head of Financial Services (USA) at CLEAR - MaC Saatchi, we talk about how he developed a passion for CX. As a lover of FinTech, his goal has been to modernize financial services in a way that revolves around customer strategy and customer centricity. Will shares plenty of great tactical advice in this conversation and I think you’ll find some actionable items that you can bring to your team.
