Unite the Silos and Create an Internal Shared Vision When Implementing a CX Transformation
In today’s episode, I chat with Alvin Stokes, Senior VP of Customer Experience at Cable a Wireless Communications (CaW), and we discuss how he began a CX transformation in an international telecommunications industry spanning 17 markets. CaW is a full-service communications and entertainment provider, operating in the Caribbean and Latin America, and Alvin manages the consumer service delivery workforce across 17 Caribbean markets. Get show notes at customerbliss.com/cb130.
