How Two CX Leaders United Their Organizations Under Shared Value Systems to Transform Customer Experience
I'm revisiting conversations from two CX leaders who have united their organizations to conduct a CX transformation guided by a specific purpose to enhance the experience. Listen to Vishal Bhalla, VP and CXO of Parkland Hospital, whose 2-year journey with hospital visits inspired him to become a leader in healthcare. Listen to Lee West, Pastor of Guest Experiences at Gateway Church, who shares how his personal experience witnessing new church member isolation inspired him to map a new welcoming strategy. Get show notes at customerbliss.com/cb124
