How Two Leaders Use Customer Journey Mapping As a Tool to Unite Leadership and Address Customer Retention Concerns
In my recent vlog, Jeanne's Daily Dose...Of Reality, I discuss the importance of journey mapping and how you can use it to break down silos and unite your leadership team. In today's episode, we're continuing the conversation around journey mapping by revisiting two conversations I've had with previous guests on the show: Kathy Tobiasen and Sami Nuwar. Get show notes at customerbliss.com/cb118
