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In today's conversation with Anand Sampat, the head of customer experience for C2C, a public London commuter train that services 40,000 daily commuters, we discuss how he manages the customer experience for such a complex system. Starting off as a customer insights manager with a degree in engineering, Anand shares how this role gave him an opportunity to understand more of the inner workings of the company and use his analytical skills to bridge gaps and problem solve. Get show notes and more information at customerbliss.com/cb115.