Do Law Firms Need a Chief Experience Officer? Yes! A CXO at Miles a Stockbridge P.C. Explains Why
In this episode leading up to my 100th episode release next week, I speak with Edwin Bodensiek, the Chief Experience Officer for Miles a Stockbridge P.C., a law firm in Baltimore Maryland. We discuss why and how this role can be embedded in a services firm, and the unique blend of branding and “CX” that Edwin brings to this role. Get the show notes and more information at customerbliss.com/cb99
