A Toolkit for Customer Experience Leadership in Government with CCO Anahita Reilly – CB74
Did you know that government agencies are working hard to embed customer experience strategies in their operating plan and mindset? In this episode, Anahita Reilly, Chief Customer Officer for the U.S. General Services Administration (GSA), walks us through her customer experience maturity map and actions to unite the leadership team, map the customer journey and drive transformation.
