Improving the Experience at Israel’s Largest Supermarket, With Zvi Baida - CB65
Zvi Baida and I discuss his very large “hybrid” role where he runs the service operation and customer experience for Shufersal - the largest supermarket in Israel. He walks us through his customer experience formula, uniting process, people and technology. And shares his intriguing tactics of building a board room gallery and videos to unite the C-Suite.
