Customer Experience Leadership in Luxury Retail, with Alice Rackley - CB57
Alice Rackley has been in her role as the head of Customer Experience at UK icon Marks a Spencer for four months! But with focus and grit, she has forged a path of clarity and I must say… an amazing amount of action. Join me to learn her path, watch her wonderful video, and get her four focus areas and the “aha!” moments that are driving the work forward.
