Be Deliberate With Your CX: Create Excellence and Know What the Customer Wants
Horst Schulze, founder and former CEO of the Capella Hotel Group, Co-founder & Former COO of The Ritz-Carlton Hotel Co. and author of Excellence Wins, shares that the phrase, “we are ladies and gentlemen serving ladies and gentlemen,” helped set him on his path to success. This was an important phrase that served as the foundation for the company’s culture. Listen to this interview replay as Horst talks about the importance of setting standards and creating excellence.
