In Retail, People are Still Better than Robots - Where We Buy #94
Elizabeth Segran is a staff writer at Fast Company. She says that people don't want robots in their lives nearly as much as executives think they do. A recent Oracle consumer study appears to support that belief. Elizabeth talks about where that disconnect comes from and what she thinks shoppers really want. Fast Company article: Report: Retailers have zero clue what shoppers really want Oracle press release: 95% of Consumers Don't Want to Talk to a Robot When Shopping Elizabeth Segran's website and twitter. James Cook is the director of retail research in the Americas for JLL. Subscribe: Apple Podcasts | Spotify | Android Listen: WhereWeBuy.show Alexa: Say "Enable the Where We Buy skill" Tweet: @JamesDCook Email: jamesd.cook@am.jll.com Instagram: @jamcoo Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061 Read more retail research here. Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.
