In Retail, People are Still Better than Robots - Where We Buy #94

Elizabeth Segran is a staff writer at Fast Company. She says that people don't want robots in their lives nearly as much as executives think they do. A recent Oracle consumer study appears to support that belief.  Elizabeth talks about where that disconnect comes from and what she thinks shoppers really want. Fast Company article: Report: Retailers have zero clue what shoppers really want Oracle press release: 95% of Consumers Don't Want to Talk to a Robot When Shopping Elizabeth Segran's website and twitter. James Cook is the director of retail research in the Americas for JLL.  Subscribe: Apple Podcasts | Spotify | Android  Listen: WhereWeBuy.show  Alexa: Say "Enable the Where We Buy skill" Tweet: @JamesDCook Email: jamesd.cook@am.jll.com  Instagram: @jamcoo Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061  Read more retail research here. Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

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