lystn

Jeff Weinstein, Editor in Chief of HOTELS magazine, talks to David about the paradigm shift that will have to take place within hotels when they start to resume normal business. He believes the need for some kind of distancing will remain until such time as a vaccine is widely available. This will require a significant re-think of operations, resulting in technology playing an even greater role than before, and in FaB becoming more limited. Jeff also expects consumers to look for security, safety and comfort, requiring big and small brands, alike, to pivot their messaging and demonstrate a greater sense of humanity and care.