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Miscommunication can wreak havoc on the day-to-day operation of your practice, as well as its potential. Generational differences can be a major factor in miscommunication. Guest Lisa Copelands walks host Dr. Berg through the four generations potentially in the office every day, their strengths and concerns, and how to best communicate with someone who may not share your generational cultural milestones and experiences. 

Guest Bio: 

Lisa Copeland is a Gen X and an IRONMAN! She knows the corporate and clinical business of dentistry. As a team coach and professional speaker, her career has focused on sharing her 30-year expertise in diverse cultures that span the globe. She has been employed in dental practices in the United States and Southeast Asia as an office manager, dental assistant, and dental hygienist. Her unique experience and stories as a competitive athlete fuel her meaningful and memorable messages that: empower team engagement, customize generational language skills, and strategically developing practice communications, which increase profit, performance, and productivity.

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