lystn

There are many factors involved in the success of any business. But the most crucial factor is their customers. In today’s times, their huge importance is given to customer experience with a personalized touch to it.Building a customer-centric organization is very crucial. And if you could personalize the customer experience, then it gives you an edge over your competitor. For this podcast, I went live with Anjani Kumar, a Chief Information Officer at Strides, an Indian Pharma major, which is one of the world's largest manufacturers of soft gelatin capsules. His philosophy is to Embrace the unknown - where you go is more important than where you come from. In this podcast, we discussed, Why the solving business problem is important? What can you learn from your failures? How does effective communication help in your career? And Lot of small stories of success and failures.