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We talk about automation and one of the most common areas in an organization that does not often get its de – the helpdesk. Helpdesk as a function sees a lot of tasks that are repeatable and hence, automate-able. The best part, it is not even that expensive – in monetary terms and otherwise. For example, resetting passwords, unlocking accounts that got locked, assigning access to folders and applications, prioritizing and assigning incidents and service requests, managing tickets, etc.Imagine these tasks were automated so you didn’t need to have specific individuals whose responsibility was performing these tasks. Can you see how many bottlenecks would get eliminated, how quickly and efficiently so many tasks could be performed, and how easier life would get for the helpdesk team as well as the stakeholders?what happens when you use manual workflows in your helpdesks despite having tasks that can be automated?First, your user satisfaction and trust take a hit. You know those people who have to keep sending emails and keep calling or reaching out to your helpdesk team on the company’s internal messenger, yeah, we have all been through that at some point, haven’t we?Second, you lose time – yours as well as your customers’. This time lost could have been spent on doing more productive activities instead of on administrative drudgery.Third, you lose energy. Let us accept it, those repetitive tasks we are talking about are frustrating. Waiting for them to get done is also frustrating. While a customer waits for the helpdesk executive to find the time to address their request.Fourth, you lose out on issues and projects that will escape through the cracks in your manual workflows. Tickets that got missed, queries that remained unaddressed, you know what we are talking about.Fifth, you lose out on opportunities for knowledge sharing among the team. With manual workflows, the helpdesk team got so busy resetting passwords and unlocking systems for the customers.Sixth, and most importantly, the team loses its reputation and reliability. Now, this is an expensive affair, won’t you agree? If the customers are convinced that the helpdesk team is unreliable and cannot be trusted.we are sure you understand the immense benefits of helpdesk automation packs, but let us highlight them for you to make a good business case for it. Here are some of the top benefits of helpdesk automation: Faster response timesMore accurate, automatic reportingImproved user-communicationSkyrocketing productivityIncreased staff satisfaction Focus on the userITIL 4 Foundation is your gateway to pursuing a flourishing career in IT service management and is the first step in the ITIL 4 certification pathway. So, don’t lose this opportunity, and reach out to us now!