IVR - A tool that revolutionized the Customer Service industry
Customer Service is an essential part of any business. From building customer trust, responding to inquiries, and promoting products to setting a brand voice, customer service plays a key role in every step of the business process. Not to mention that customer support is the first point of contact for any customer wanting to get his queries answered or issues resolved. That is why businesses use Interactive Voice Response, or IVR for short, to help customers get answers to their queries without having to wait on a live agent.
