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Successful businesses always have one thing in common: the top-notch services they provide to their clients, ultimately enriching their business with a loyal customer base. According to Microsoft, More than half of the world’s consumers, that is 56%, consider customer service to be of great significance in terms of both their brand selection and loyalty.As the business grew, so did its customer demands. The number of inquiries, complaints, and requests for information began to increase over different channels, which is sometimes impossible to handle manually.Eventually, the customer service team became overwhelmed and struggled to keep up with the influx of messages. They spent most of their time responding to customer inquiries instead of working on more critical tasks, such as generating new leads and closing deals.That’s where Salesforce Digital Engagement comes into play.What is Salesforce Digital Engagement?As the name suggests, this is a Salesforce tool that allows users to engage digitally over different platforms using Salesforce.When focusing on streamlining the customer engagement process, Salesforce Digital Engagement allows you to deliver a consistent experience across all channels, including SMS, WhatsApp, email, and social media, all from a single platform.The potential benefits of Digital Engagement Salesforce SMS can transform business operations, but soon you might discover that its basic version can be severely limiting.Visit : https://360smsapp.com/blog/using-salesforce-digital-engagement-heres-how-to-enhance-your-messaging-and-customer-interactions/