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In this episode, the conversation continues with Bhaktha Muralidhran, AVP, Unified Communications at Sompo International..In the first part, he shared:A brief history of some of the computer networking technologies based on his experienceWorking on some of the emerging standards at that timeExploring roles in sales and marketing supportPreferring to work with customers and solve their problems using appropriate technologiesI asked him about: how comfortable it was to be working with customers and supporting them, coming from an engineering or developer mindset?We continue the conversation with Murali sharing The importance of understanding the customers’ temperament, beyond technology glassesBeing comfortable with not developing cutting edge technologyThe experience of being part of a sales teamThe importance of considering the cost of solutionsHis move to the current role, working with a Japanese firmThe impact of covid on the collaboration infrastructureSome interesting metrics about when meetings really startThe shift from being an individual contributor in technology to an enabling roleSome options he considered from a career advancement perspectiveThe stress when one has to let team members goHis suggestions on what can be done to increase and improve the adoption of technology, to be more effectiveOver three decades of experience in software development in computer networking technologies and support. Experienced in managing a team of engineers. Led several projects from concept to delivery. Specialization: VoIP, Cisco Collaboration technologies, UNIX, Embedded Programming, TCP/IP, QoS, SNMP, Wireless, ATM, Frame Relayhttps://www.linkedin.com/in/baktha-muralidharan-2221344/