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In this episode, Seema Joshi, global product leader at NICE is in conversation with Chitra Gurjar sharing her insights and experiences throughQualifying as a Civil Engineer, and doing site work, to pursuing an MBA and her first job in techMoving into tech and landing different jobs, finding what she wanted to doWorking on the frontlines of technologyHer life as a technical account manager and helping close sales dealsLearning about personas, how customers buy, who influences, who usesWearing different hats each time every dayDeal or no deal, a zero or a oneContrast in experiences based on what she felt was a good deal and how things turned outUsing various approaches to prioritization of backlogs like3 P approach - Persona, problem and pervasiveness of the problemThinking in line with a top down business strategycreating delighters for the customer, the KANO modelBuilding a great product team, starting with product managers themselves feeling comfortable with ambiguity, taking decisions with little data and being under the spotlight in a room full of stakeholdersBuilding partnerships of trust and collaborationStaying in the problem space, wearing different thinking hats, assumptions, solutions and discoveryHaving a sports mindset in your work - her volleyball analogy Working with engineering teams, incumbent on the PM to find the rhythm of the team and keeping a good tension across different teams by having all ideas on the table and open discussionHer suggestions for people wanting to pursue a product management career or a career in technologySeema is a Product Leader by profession, Engineering & Management graduate by education, voracious volunteer by belonging, sportsperson at heart, and poet by hobby. With 20 years of experience across Product Management, Innovation & Entrepreneurial roles, she is passionate of building products that delight customers and create business impact. Currently a Global Product Leader at NICE, she heads CXone India Product Management and UX teams.Passionate about community building & diversity Seema actively contributes to various industry initiatives, is Secretary at SEAP (Software Exporters Association of Pune), ex-founding Board Member of Product Leaders Forum, and is a TedX and keynote speaker.LinkedIn : https://www.linkedin.com/in/seemajoshis/