Why Your Company Needs a Robust Customer Success Program
In this episode of the Sales Hacker Podcast, we have Haydar Al-Saad, Founder of RevSetter, a customer success platform that helps companies raise their customer retention. Join us for an honest conversation about creating a customer success program to expand your business.
What You’ll Learn
- Mitigating churn by finding your happy customers and expanding with them
- Profiling your customer success teams
- Customer success investment as revenue generation
Show Agenda and Timestamps
- About Haydar and RevSetter[02:05]
- Differences in retention platform features [08:18]
- Finding the right Customer Success people [15:32]
- Why Execution is more important than Innovation [19:29]
- Paying it forward [23:38]
- Sam’s Corner [26:08]